Returns & Exchanges
At Mott Optical Group, we want you to love your new frames. If you are not completely satisfied with your purchase, you can return or exchange your eyewear within 30 days of the original delivery date.
Initiate Your Request
Contact our customer service team or visit any Mott Optical Group location with your order number and proof of purchase to start the returns process.
Pack Your Eyewear
Securely place the frames, lenses, and all original packaging—including the protective case and cleaning cloth—into a padded shipping box.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or simply hand it to an associate at our retail stores.
Receive Refund or Credit
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method or apply credit toward your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing